Category Archives: business web

My Three Words for 2012

Chris Brogan pro­poses three words to define your out­look for a year. Instead of a res­o­lu­tion, these three words can frame the inten­tion for a year and not pro­vid­ing a pre­scrip­tive goal.

Keeping with the alpha­bet theme of the moment, I’ve found three words that describe the year that I would like to have.

Attend–This year I will be present and pay atten­tion to the things that mat­ter. It means that I will tend to the things that need doing every­day to work towards that goals I’ve set for myself. It also means I’ll show up at the gym, at net­work­ing events, and for social functions.

Breakthrough–I’ve spent the last few years untan­gling, learn­ing things, and learn­ing about myself. This is the year I’ll fig­ure out how to be in busi­ness for myself finally. The prepa­ra­tions are nearly com­plete and it is time to get going already. It’s time for the train­ing wheels to come off.

Cavort–This silly word means to frolic and dance. It comes from a lucky coin given to me by a friend. This year is about lively, bois­ter­ous fun…with oth­ers. This year I won’t be doing it alone. Perhaps I’ll wear more pink. Join me in the play.

Attend * Breakthrough * Cavort

What the Tweet?

Twitter all about access. Access to experts, access to news, access to friends, and access to ideas. If you’re not on Twitter you miss lots of great stuff.

I hadn’t thought about it that way until I went to @ReyInsurance | Linda Rey’s “Confessions of a Twitterholic” work­shop at the Watercooler last night. I was an early twit­terer. In early 2007, when Twitter not even a year old, I quickly built up a tidy fol­low­ing (at the time) of 2400 fol­low­ers and gained a place on early lists. I stuck with it for a cou­ple of years, became known in local entre­pre­neur­ial groups as a twit­ter guru, but then I grad­u­ally let it go. What I’d enjoyed the most was con­quer­ing the tech­nol­ogy — find­ing appli­ca­tions that would make twit­ter eas­ier or faster or would help me find and fol­low inter­est­ing tweeple.

I pretty much stopped tweet­ing because I really didn’t know what I wanted to say. I’d half-​heartedly pro­mote a book I was work­ing on, but never really felt invested because I wasn’t the author, and to tell the truth, the audi­ence for each book was not the audi­ence of writ­ers and busi­ness peo­ple I wanted to reach any­way. When some­one crit­i­cized a link I posted to a nice review of one of my own new books, I pretty much stopped all together. (I had only sheep­ishly posted that link any­way, know­ing it was a dumb tweet at a time when I wasn’t tweet­ing enough vol­ume to hide the dumb ones.) I felt that my tweets were just too ran­dom, and I couldn’t han­dle being ran­dom. I need to have a plan for every­thing (even if that plan later unravels).

But I’m ready to return to tweet­ing. I’ve re-​incarnated the julieink blog so that I can write about all the sub­jects I’m inter­ested in one place: writ­ing, pub­lish­ing, entre­pre­neur­ship, and web tools and apps that help the process. And that feels like enough of a plan too me.

While I’ve been gone, the twit­ter­verse has changed a lot — more than 300,000 . That means that by now, prob­a­bly any­body I would want to talk to is either on Twitter or just a few degrees sep­a­rated from some­one who is. Although I can’t find a real twit­ter feed from George Clooney, I can find the lead­ers and thinkers in the brave new pub­lish­ing indus­try, not to men­tion the writ­ers and the entre­pre­neurs who are really to make great books hap­pen. How could I not be there too?

Join me at @JulieTrelstad

Setting Up and Getting Starting in Business Social Media

You’ve heard the hype: you need to tweet to mar­ket your busi­ness, or is it Facebook? or Linked In? Or even Google+. Who has time for this stuff anyway?

Here’s are some ideas on how to sim­plify your social media life at the same time.

1. Start with your land­ing page.

This can be as sim­ple as your busi­ness web­site, but it could also be a spe­cial web­page that sells a par­tic­u­lar prod­uct or ser­vice that you want to pro­mote. (For ideas on set­ting up a web­site, see my ear­lier post).

2. Set up your basic social networks.

Start with a per­sonal page on Facebook (yes, it is OK to have a “sec­ond iden­tity” based on your pro­fes­sional address instead of your per­sonal address), a LinkedIn list­ing with your com­plete resume, a Twitter Account, and a Google+ account. Make sure that these accounts link to your pri­mary land­ing page. Put up a sin­gle sta­tus update on each that points back to your pri­mary identity.

3. Pick your pri­mary network.

As a rule of thumb, business-​to-​business com­pa­nies should choose LinkedIn, how­ever, if you offer con­sumer prod­ucts or ser­vices, you should have a Facebook page. (It also depends on whether you per­son­ally feel more com­fort­able on Facebook or LinkedIn.) If you’re a pio­neer, pick Google. Commit to updat­ing this pro­file weekly or auto­mat­i­cally with posts from your blog or twitter.

4. Now, add a page for your com­pany on that network.

Company pages are sep­a­rate from your per­sonal pages, and give you a social media land­ing page on the web. How to do this is some­times hard to find, so I’ve pro­vided the links here:

5. Make some time for networking.

Network from your per­sonal account and not your busi­ness page. If you are new to social net­work­ing, you are going to need to add some friends and col­leagues. Start with your email address book. The social net­works will auto­mat­i­cally sug­gest friends for you. Do reach out first to the peo­ple you know and trust best. The best thing to do when you are start­ing out is to do your best to respond to the posts of oth­ers. Schedule a half hour every morn­ing or at lunchtime to check out what oth­ers are doing. Share them, like them, and com­ment on them. Praise heav­ily and post spar­ingly to begin. Observe what inter­ests you and what YOU think works the best in your mar­ket. What makes you smile and react? Spread more of the same.

6. Make it a conversation.

Once you’ve got the hang of net­work­ing, join the con­ver­sa­tion. A few years of data have shown that social net­work­ing is a lousy way to sell prod­ucts or pro­mote your­self, but it’s a ter­rific way to get word of mouth rec­om­men­da­tions. For instance, “Hey my new book is out, buy it” is a turnoff, but “I’ve got 20 copies of my new book avail­able free for any­one who would like to review it” will likely get tak­ers and “likers.”

Here are few ideas:

  • Be a cura­tor — show­case new prod­ucts or news sto­ries that your audi­ence would be inter­ested in
  • Lead a con­ver­sa­tion — ask ques­tions and answer questions
  • Offer good­ies — offer free sam­ples or review copies in return for publicity
  • Hold a con­test — make sure it is fun and invites participation

Building a Web Presence on a Shoestring

Last week, as part of the ongo­ing Westchester Entrepreneurial Workshops pre­sented by WEDC, the Women’s Enterprise Development Center, I talked about mak­ing web­sites with a room­ful of entre­pre­neurs. I asked the ques­tion if you’re start­ing a new busi­ness, launch­ing a prod­uct, or even start­ing on new job hunt, wouldn’t you want to put up to a web­site as quickly and cheaply as you pos­si­bly can? Here are the steps I recommended:

Step One: Buy a URL

Acquire a URL or “Domain Name” such as www​.YOURBUSINESS​.com. This is your busi­nesses’ per­ma­nent address and you can take it with you when you move or upgrade your web­site in the future. Ideally, you should own the name of your busi­ness and it should have a .com suf­fix. If your busi­ness is local, instead of (or in addi­tion to your city name) add the city name and a descrip­tive text to your domain, such as “WhitePlainsLawyer” or “MtVernonPainting.” You can buy your URL at a domain reg­is­trar such as GoDaddy​.com. (If you need help with that name, see my post on tools for nam­ing your domain.

Step Two: Brand Your Mail & Business Services

Now that you own your web name, you can drop that @aol.com or @gmail.com from the end of your email address and replace it with you@​YOURBUSINESS.​com. Of course you can get email ser­vices through your domain reg­is­trar. But do set your­self up with Google Apps for Your Domain, and you’ll get more than just email – you’ll get google docs (a word proces­sor, spread­sheet, online draw­ings and pre­sen­ta­tions), google voice (an online tele­phone and video ser­vice) and even sim­ple free web­sites, and it is free or min­i­mal cost.

Step Three: Creating a Landing Page

Now that you have your domain, you don’t want poten­tial cus­tomers going to a “com­ing soon” or “under con­struc­tion” page. Instead, set up a quick and easy home page at About​.me or Flavors​.me. You can use these pages as a per­sonal land­ing page or as a land­ing page for your busi­ness. Think of this page as per­sonal bill­board, and put up all the infor­ma­tion that some­one needs to find you – a short descrip­tion of your ser­vices, your email and your phone num­ber. Use this page to link in your pro­fes­sional social media pro­files too. Pay a few dol­lars to get the pre­mium ver­sions of these ser­vices so that you can use your own domain name.

Step Four: Be Your Own Webmaster

If you need more of a web­site, con­sider an inex­pen­sive blog site for your busi­ness. With a hosted blog site, you won’t have to worry about get­ting a “web host” or a “web mas­ter” … just sign up and cre­ate a site. I like Squarespace​.com (with the Caveat that there are only a hand­ful of tem­plates for non-​designers), or Wordpress​.com. Both sites have a free trial, so you can try them out by cre­at­ing a site at www​.YOURDOMAIN​.square​space​.com or www​.YOURDOMAIN​.word​press​.com, and when it is ready you can upgrade the ser­vice (Squarespace starts at $14/​month and Wordpress starts at $18/​year) to use your own domain name.

Step Five: Add E-​Commerce

If your busi­ness is an online shop, then you can set up an e-​store in min­utes with a built-​to-​order e-​commerce. Check out Goodsie​.com (from the same peo­ple who make Flavors​.me), or if you have a large, com­pli­cated store, con­sider a solu­tion like Bigcommerce​.com. If you have tons of prod­ucts, get help col­lat­ing them with a ser­vice like Smartsheet with Crowdsourcing to get many hands to help you col­lect your prod­ucts. And if you only have one or two prod­ucts, you can sell them from any site using the ser­vice from e-​Junkie.

Group Conferencing: Join​.Me

Hold free online con­fer­ences with up to 250 atten­dees with Join​.Me — an alter­na­tive to webex or goto meeting.

10 Things You Can Do with a Paypal Account

I’ve fallen in and out of love with Paypal over the last five years. Sometimes I’ve accepted it, and some­times I haven’t. I’m back in the fold because I’ve dis­cov­ered tools that I can use with Paypal that save me seri­ous time and money.

1. Accept Credit Cards with­out a mer­chant account on your web­site. I liked the idea of hav­ing my mer­chant account, but the flood of monthly fees: gate­way fees (Authorize​.net), state­ment fees (seri­ously?), and vari­able fees for each kind of credit or debit card out there. Ugh. I really don’t want to think about that. To find out more Paypal offers a bunch of dif­fer­ent plans.

2. Send invoices to your cus­tomers, or inte­grate with solu­tions like Freshbooks. You can even cus­tomize the invoice with your logo and colors.

3. Collect business-​to-​business pay­ments for only .50, and no per­cent­age of sales. You can’t use credit cards, but what a great way to pay your ven­dors. This is so sweet! It works with Freshbooks too!

4. Buy postage from USPS and print mail­ing labels on the spot. This even works with my desk­top label printer.Print pack­ing lists and sim­ple labels too.

5. Pay your vendors/​your author’s royalties/​your fam­ily members/​your affil­i­ate part­ners all at once using MassPay. Just upload a spread­sheet with everyone’s email address and the amount to pay them, and they get money! The fee is capped at $1/​payment, so it’s not much more than a stamp and envelope.

6. You can also just send money to a friend that you owe for din­ner, and you can do it via your mobile phone.

7. Integrate Paypal quickly and eas­ily with just about any shop­ping cart soft­ware. Or just use Paypal by itself as a sim­ple cart.

8. Accept for­eign cur­rency and pay for goods overseas.

9. Pay bills with your credit cards or directly from your bank account.

10. It’s really, really easy to buy stuff and not worry about expos­ing your credit card or other account info on sites you don’t know so well.

Pomodoro Time Management

I’ve tried dozens of time man­age­ment tech­niques over the years, but the one that’s stuck with me is the Pomodoro Technique. If you speak (or eat) at least a lit­tle ital­ian, you know that pomodoro stands for tomato — in this case, a tomato-​shaped kitchen timer.

Learn the details at the offi­cial site (or down­load the Pomodoro iPad app), but the premise is super-​simple:

  • Make a list of the tasks you want to carry out that day.
  • Set a timer and work with no inter­rup­tions for 25 min­utes. This is “one pomodoro.” If you’re inter­rupted it doesn’t count!
  • Take a 5 minute break.
  • Set the timer again. This is your chance to decide if what you’re work­ing on deserves your con­tin­ued atten­tion, or if you should do some­thing else.
  • After 4 pomodoros take a longer break.
  • Overtime, you’ll get a sense of how many pomodoros any task really takes, and you’ll find a new sense of focus.

Desktop Trainer to Prevent Repetitive-​Stress Injuries

In the past week, three peo­ple have told me that they are suf­fer­ing from wrist, back or shoul­der pain … from doing noth­ing more than just sit­ting at their desks.

If you for­get to take a break or move around, Desk-​trainer pro­vides an adorable cartoon-​based series of ergonomic exer­cises by Anat Baniel based on the Feldenkrais method. The site pro­vides a series of short do-​at-​your desk exer­cises that help relieve imme­di­ate pain and increase your mobil­ity over time.

Desk TrainerThe site pro­vides use­ful infor­ma­tion about how to set up your work­sta­tion, treat com­mon repet­i­tive stress injuries, and a series of newslet­ters, online work­shops and DVDs.

10 Things You Can Do with Acrobat​.com

I don’t know many peo­ple who use Acrobat​.com reg­u­larly, but it offers a suite of ter­rific busi­ness tools for small and cre­ative busi­nesses. There is a free ver­sion of the ser­vices and an afford­able monthly fee for teams of five.

1. Create PDF files from uploaded documents.

2. Store and share doc­u­ments. I use Acrobat​.com to keep my pro­pos­als and pre­sen­ta­tions in one place for access anywhere.

3. Create sim­ple, yet attrac­tive text doc­u­ments with Adobe Buzzword.The small, but ele­gant set of fonts and col­ors assures that you can’t make design mistakes.

4. Create beau­ti­ful pre­sen­ta­tions and out­put them to PDF or Powerpoint format.

5. Share your screen with another com­puter. (You can limit the view­ers’ access to only one win­dow, file or appli­ca­tion so you don’t show embar­rass­ing views of your over­stuffed email box.)

6. Hold online meetings.

7. Create ele­gant tables and sim­ple spreadsheets.

8. Output your doc­u­ments in HTML, ODP, or EPUB for­mat for instant e-​Book Creation.

9. If you use Adobe’s Creative Suite (the newest ver­sion), you can post InDesign files for review. When the review is com­plete, you can cre­ate a PDF file with the thumb­nails of the doc­u­ment pages and the cor­re­spond­ing comments.

10. Organize every­thing by date, name, tag, or folder. Nice!

Online Accounting Software

Accounting is the bane of my exis­tence as a small busi­ness owner. It’s just not my thing, so I’m always look­ing for an elec­tronic elf to do it for me. I’ve strug­gled with Quickbooks (it’s too com­pli­cated!) and (much to my accountant’s cha­grin) have been on the con­stant look­out for some­thing sim­pler and eas­ier to use.

Over the years, I’ve used the online ver­sion of Quickbooks, Kashoo​.com (very easy to use), Xero​.com (very advanced, but rather Euro-​focussed: last year when I used it, the dates were only dd/​mm/​yyyy instead of mm/​dd/​yyyy, though I believe they’ve changed that since), and Outright​.com (this one even cal­cu­lates your taxes). All of these web-​based appli­ca­tions do a nice job of auto­mat­i­cally suck­ing in bank state­ments and Paypal account, but some­how, with each of these, I’ve man­aged to bun­gle my num­bers, acci­den­tally un-​reconcile accounts, and gen­er­ally fail to keep it up in a way that it actu­ally matched the real­ity of my finan­cial picture.

Where Did the Money Go?I’m sure human error is at work here, but for now I’ve made peace with Quickbooks Pro and set aside time every week to make sure it is all ship-​shape. (I still needed lots of help and sup­port to get started. Check out Bare Bone Biz’s Where Did the Money Go? for an excel­lent overview of how to set up a small busi­ness account­ing system.)

If any­one has other rec­om­men­da­tions, do let me know!

(One money appli­ca­tion I can’t live with­out is Freshbooks billing soft­ware, but more about this is another post.)